BL.INK and the GDPR

Privacy and Security Contact

Lori Siedenstrang
privacy@bl.ink

6302 Royal Birkdale Overlook Austin, TX 78746

As part of our ongoing efforts to protect the security and privacy of our users, we are working to meet or exceed the GDPR (General Data Protection Regulation). This site contains information on what steps we are taking, their progress, and who to contact for any security concerns. Please see our FAQ for more information.

Data Processing Addendum

If you need a signed DPA, please use the button below to cross sign and download your copy of our DPA.

Make A Data Request

We respect the rights of individuals to know how their data is being used, export it or request that it be deleted.

Data Processing Partners

We rely on a number of trusted 3rd parties to assist with our operations. Depending on the exact nature of your account and what you've requested we do, your data may be shared with one of these partners. We carefully evaluate each to make sure they're handling your personal data with the utmost of respect, security, and privacy.

Services
Partner Locale Data Shared Purpose
Amazon All stored data

This site is hosted on Amazon AWS EC2 Infrastructure.

Auth0 IP Address First Name Last Name Email Authentication Token

Authentication and login system.

Chargebee First name Last Name Email Phone Number Address Billing Authorization Subscription ID

Finance and Billing Management

Freshchat IP Address First Name Last Name Email Account Plan Page Views

Live chat software from FreshWorks.

Freshdesk First name Last Name Email

An online help desk software that allows you to support customers over email

Gaug.es IP Address

Gauges collects and analyzes your web traffic in real-time.

Global Site Tag IP Address

Google's primary tag for Google Measurement/Conversion Tracking, Adwords and DoubleClick.

Google Analytics IP Address

Google Analytics offers a host of compelling features and benefits for everyone from senior executives and advertising and marketing professionals to site owners and content developers.

Google Apps for Business IP Address

Web-based email, calendar, and documents for teams. Renamed to Google Apps for Work, but now known as G Suite from Google Cloud.

Google Font API IP Address

The Google Font API helps you add web fonts to any web page.

Google Tag Manager IP Address

Tag management that lets you add and update website tags without changes to underlying website code.

Gravatar Profiles IP Address

Creates Gravatar Profiles on the site.

Hubspot First name Last Name Email Phone Number Address Billing Authorization Subscription ID Page Views Emails Plan Details

Hubspot provides marketing information and leads via inbounding marketing software.

ProfitWell First name Last Name Email Phone Number Address Subscription ID Subscription Date Plan Details

Subscription and financial metrics in one place.

Sendinblue First name Last Name Email Plan Type Registration Date

Email communications

Compliance Tasks

GDPR Compliance requires maintenance and ongoing work. We are tracking our efforts here.

Application Site Security
Status Name
Completed Establish Development Environment Data Handling Guidelines
Completed HSTS (HTTP Strict Transport Security) added to SSL/TLS of App Site
Completed SSL (TLS) Deployed on App Site
Completed Ensure Database Backups of Personal Data are working
Completed Inform Users about the GDPR Page
Completed Redact Logs from Writing Unneeded Personal or Sensitive Data
Completed Ensure Intrusion Detection Systems are in Place
Completed Ensure Web Application Firewall enabled and blocking common attacks
Completed Ensure Access to Backups is Restricted
Completed Ensure Backups are Stored in on Encrypted File Storage
Completed Personal Data in File Storage is Encrypted
Completed Personal Data in Databases is Encrypted
Completed Restrict Personal Data at Signup to the Minimum Necessary
Data Mapping
Status Name
Completed Add Social Embeds to Data Partners
Completed Add Performance Monitoring Applications to Data Providers
Completed Add Exception/Error Reporting Services to Data Partners
Completed Add Web Analytics Service to Data Partners
Completed Add Internal Email Service to Data Partners
Completed Add Hosting Provider to Data Partners
Completed Add Third Party Web Font Services to Data Partners
Completed Add Customer Support (Helpdesk) Service to Partners
Completed Add Transactional Email Service to Partners
Completed Add Email Newsletter Service to Partners
Completed Add CDN Provider to Data Partners
Completed Add File Collaboration Service to Data Partners
Completed Add Database Provider to Data Partner
Marketing Site Security
Status Name
Completed SSL (TLS) Deployed on Marketing Site
Completed HSTS (HTTP Strict Transport Security) added to SSL/TLS of Marketing Site
Completed Reviewed list of users with access to site
Privacy Procedures
Status Name
Completed Briefed all Staff on GDPR Impact to the organization
Completed Informed all Employees and Contractors about GDPR Compliance
Completed Privacy Policy Updates
Completed Procedure established to allow for people to request that inaccuracies in their data are fixed.
Completed Process established for subject data requests
Completed Get Management Approval for GDPR Efforts
Completed Data Protection Policy Created
Completed Developed a Data Processing Agreement
Completed Nominate a Data Protection Lead or Data Protection
Security Procedures
Status Name
Completed Data Breach Notification Policy has been established
Completed Publish statement on public website on how to report security and data issues.

Frequently Asked Questions

If you have any concerns not answered here, please reach out to our contact (listed above) and we'll be happy to assist.

What's the GDPR?

The General Data Protection Regulation (GDPR) is a new piece of privacy legislation enacted by the European Union. It represents a significant change in how personal (IP Addresses, Emails, Names) and sensitive (religion, ethnic origin, health, orientation) data is handled by companies.

How Do I Report a Security Issue?

We take all security reports seriously. Please email our security contact (information listed above) with any information you have regarding any potential data breaches, vulnerabilities or concerns.

Do Non EU Companies need to comply with the GDPR?

While it remains to be seen if the EU has the legislative power to levy fines and enforcement against organizations around the globe, GDPR compliance is being sought by non EU companies for a variety of reasons.

  • Customers and Prospects are making it a requirement
  • It's a solid framework for improving the handling of personal information and complying with the GDPR requirements improves our own security.